FAQ
At Elvara Trading B.V., we aim to make buying used phones simple, affordable, and worry-free. Below are some of the most common questions we receive from our customers. If you need further help, our team is always ready to assist.
Are your phones genuine and unlocked?
Yes, all our phones are 100% genuine and thoroughly checked to ensure they are fully unlocked and ready to use with any UK or international network (unless otherwise stated).
What condition are the phones in?
We offer phones in a range of cosmetic conditions—typically categorised as Pristine, Excellent, Good, and Fair. Each device is tested for full functionality regardless of appearance and comes with a detailed description of its condition.
Do your phones come with a warranty?
Yes, all our used phones come with a standard warranty (usually 6–12 months) covering technical faults. Optional extended warranty plans may also be available.
How do I place an order?
Contact us on info@elvaratrading.nl
Can I return a phone if I change my mind?
Yes, we offer a hassle-free returns policy. If you’re not satisfied with your purchase, you can return it within 7 days, provided the item is in its original condition.
Are your phones tested before being sold?
Absolutely. Every phone undergoes a rigorous 30+ point inspection, including battery health, screen functionality, camera quality, and software performance, to ensure it’s fully operational.
Who can I contact if I have questions after purchasing?
Our customer support team is available by email or phone during business hours. We’re here to help with any queries, whether it’s setup assistance or warranty support.